Last updated: 23.03.2026
ReddyBook respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect user data when you interact with our platform and WhatsApp support.
The platform operates under a Curacao gaming license, which requires specific standards around data protection and player information security.
By using our services, you agree to the terms outlined in this policy.
Information We Collect
ReddyBook operates through a WhatsApp-based system. When you use our platform, we may collect the following information:
- Your name or nickname provided during communication
- Your mobile phone number
- Payment details shared for deposits and withdrawals (UPI ID, bank account details, transaction references)
- Transaction history including deposit amounts, withdrawal amounts and dates
- Messages exchanged with our support team on WhatsApp
- Device information including IP address, browser type, operating system and screen resolution when you visit our website
We only collect information that is necessary to provide betting ID access, process transactions and deliver customer support.
How We Use Your Information
The information we collect is used to:
- Create and manage your betting ID
- Verify your identity and age during registration
- Process deposits and withdrawals through Indian payment gateways
- Provide customer support and respond to account-related inquiries
- Monitor accounts for fraud, misuse or suspicious activity
- Maintain platform security and prevent unauthorised access
- Improve service quality based on usage patterns
- Comply with licensing requirements under our Curacao gaming license
We do not use your personal data for unrelated marketing purposes without your interaction or consent.
Third-Party Services
To process payments and deliver our services, we work with third-party providers. These include Indian payment gateways that handle UPI, net banking, IMPS and other payment methods. These providers receive only the information necessary to complete your transaction.
WhatsApp is operated by Meta Platforms. Messages sent through WhatsApp are protected by end-to-end encryption on WhatsApp’s infrastructure. We do not control WhatsApp’s data practices. For details on how WhatsApp handles your data, refer to WhatsApp’s own privacy policy.
We do not sell, rent or trade your personal information to any third party for their own purposes.
Data Protection and Security
We take reasonable technical and organisational steps to protect your information from unauthorised access, misuse, alteration or disclosure. These measures include:
- Encrypted connections for all data transmitted through our website
- Secure handling of payment information through authorised Indian payment gateways
- Restricted access to user data within our team on a need-to-know basis
- Regular review of security practices
WhatsApp communications benefit from end-to-end encryption provided by the WhatsApp platform itself.
No online system can guarantee complete security. We aim to maintain a secure environment, but users are also responsible for keeping their devices secure, using strong passwords and not sharing sensitive information publicly or with unofficial contacts.
Data Storage and Retention
User information is retained only as long as necessary to provide services, maintain records and comply with legal obligations under our licensing requirements.
When information is no longer required, it is securely deleted or anonymised. Transaction records may be retained for a longer period where required by law or for dispute resolution purposes.
Your Rights
As a user of ReddyBook, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data, subject to any legal obligations that require us to retain certain records
- Withdraw consent for data processing where consent was the basis for collection
- Request a copy of your data in a commonly used format
To exercise any of these rights, contact our support team through the official WhatsApp channel. We will respond to your request within a reasonable timeframe.
Cookies and Website Data
Our website may use cookies and basic tracking tools to improve user experience and analyse site performance. These help us understand how visitors interact with the website, which pages are visited most and where users experience issues.
Information collected through cookies may include pages visited, time spent on the site, referral source and general location based on IP address.
You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
Age Restriction
Our services are strictly for users aged 18 and above. We do not knowingly collect information from minors. During the registration process, we verify that users meet the minimum age requirement.
If we become aware that a minor has provided personal data or created an account, we will take steps to remove their information and deactivate the account.
Data Breach Notification
In the event of a data breach that may affect your personal information, we will take immediate steps to contain and assess the situation. If the breach poses a risk to your rights or financial security, we will notify affected users through WhatsApp or other available contact methods within a reasonable timeframe.
We will also take corrective measures to prevent similar incidents in the future.
User Responsibility
Users should provide accurate information when communicating with support. Do not share account details, payment information or passwords with anyone other than official ReddyBook support channels.
Always verify that you are communicating with the correct official WhatsApp contact. ReddyBook will never ask for your password through any channel. Treat any such request as fraudulent.
Changes to This Policy
ReddyBook may update this Privacy Policy when necessary. Updated versions will be posted on this page with a revised “last updated” date.
Users are encouraged to review this page periodically to stay informed of any changes.
Contact Us
If you have questions about this Privacy Policy, want to exercise your data rights or have concerns about how your information is handled, contact our support team through the official WhatsApp channel.
